We've made our shipping costs as fair as possible. The costs are based on each items size, weight, shipping method, and delivery address. To find the total shipping cost for your order, simply add the items to your shopping cart. After the ship to zip code is entered, the available method(s) of shipment along with their shipping cost will be shown on the screen.
Unless otherwise noted, all items featured on the Micro Matic website are warehoused by four strategically located distribution centers across the U.S. (Northridge, CA; Brooksville, FL; Machesney Park, IL; and Center Valley, PA). Typically orders placed before 10:00am usually ship the same business day.
Efficient order processing and our regional warehouses results in fast order delivery! Transit times for most UPS Ground shipments are one to three business days (Monday through Friday). For an additional cost on rush shipments we offer UPS Next Day air delivery that will have your order delivered on the next business day. Transit time for most freight shipments is three to five business days.
Micro Matic is not responsible for delays in shipping due to weather, mechanical failures, or other factors beyond our control.
Heavy or large items, such as most keg refrigerators, must be shipped via Freight Carrier. The Monday to Friday freight carrier delivery includes curbside drop off and does not include lift gate service to unload the shipment, carrying the item into the building, un-packaging, or installation. For freight carrier shipment, if a dock or forklift is not available, we recommend having a minimum of two people available at the drop-off time for unloading the shipment. Should lift gate service be required, it is available for an additional $50.00 charge. We are sorry, but it is not possible to specify a preferred freight carrier.
In order to provide our customers with the best shipping rates and service, our freight rates are calculated based on delivery to larger urban center addresses. An additional delivery charge may apply for some rural area deliveries. Should this apply to your order, we will contact you outlining any additional charges prior to processing the order. Freight Carrier deliveries to rural areas may also be an additional one to two business days beyond the typical three to five business day transit times for freight shipments.
Please note: Heavy or oversize items cannot be shipped to Alaska, Hawaii, U.S. protectorates and Territories, or APO/FPO addresses.Although we can ship products to Canada; at this time the website’s shopping cart does not support orders for heavy or oversize items, such as most keg refrigerators, which must be shipped via Freight Carrier. Orders for such items need to be directed to our International Sales staff, which can be contacted via e-mail or via phone, see below. If inquiring about freight charges, please include your shipping address and a list of the items you wish to order. E-Mail Orders: email@example.com or phone: (352) 799-6331.
Orders shipped to Canada are subject to a customs brokerage fee, C.O.D. fee, taxes, and a disbursement fee. These fees and taxes are always the responsibility of the recipient, and payment for them is required to the carrier at time of shipment delivery. These fees and taxes are not included in the price of an order placed with us, but are in addition to the total cost of order.
Customs brokerage fees, C.O.D. fees, taxes, and a disbursement fees fluctuate.
Customs clearance for shipments into Canada are handled by UPS. We are sorry, but it is not possible to specify a preferred company for customs clearance. Cancellations or refusal of orders shipped to Canada, which have already shipped, are subject to the minimum 20% handling and restocking charge ($10.00 minimum charge), return freight charges, and customs fees and taxes as Micro Matic is liable for these charges in the case a shipment is refused. Although we can ship products to Canada, at this time the website’s shopping cart does not support orders for heavy or oversize items, such as most keg refrigerators, which must be shipped via Freight Carrier. Orders for such items need to be directed to our International Sales staff, which can be contacted via e-mail or via phone, see below. If inquiring about freight charges, please include your shipping address and a list of the items you wish to order.
E-Mail Orders: firstname.lastname@example.org or phone: (352) 799-6331.
Although we do not have showrooms to support walk-in business, most items are available for pickup at our four distribution centers. To find the availability of an item for customer pickup, please call (866) 291-5756. We will then verify that the products you are needing are in-stock at that facility. Orders for customer pickup can be placed toll free toll free at (866) 291-5756 during regular business hours of Monday through Friday 8:00am EST to 4:00pm PST. Once placed, most orders for customer pickup are processed and ready for pickup within 2 to 4 business hours.
Shipped orders can be tracked via the tracking number and link on the shipment confirmation e-mail. If you still have questions about an order that has not arrived, please contact us, and one of our knowledgeable customer service associates will be happy to help you.
In general, it is up to the UPS driver's discretion to determine whether a signature is required for package delivery. This will depend on the area of delivery. If the driver feels it is best to obtain a signature, and no one is present to accept the delivery, they will attempt delivery of the package two more times. At each attempt they will leave a notification of an attempted delivery with the date and time of the next delivery attempt.
Inspect your shipment when it is delivered. If your package has arrived damaged, or otherwise tampered with, notify your UPS delivery person immediately. Any delay makes it more difficult to file a claim. Customers are responsible for checking their order when it arrives to insure that all items are present and undamaged. If there are any discrepancies, please notify us immediately. This must be communicated to us within seven (7) days so that a claim can be placed with UPS. If not communicated to us within seven (7) days, Micro Matic has no recourse to file a claim and is not responsible for missing or damaged items. Should it be necessary for Micro Matic USA, Inc. to send a replacement shipment, all replacement shipments will be shipped standard UPS Ground service. Special or expedited shipping service is available upon request and will be at the Buyers expense.
When your order has shipped, you will receive a shipment confirmation e-mail which includes the shipment tracking number, and a link to the freight carrier's website. To avoid delays in delivery, the recipient should contact the freight carrier to schedule a delivery appointment.
Upon delivery of the shipment, it is extremely important to carefully unpack and inspect the contents thoroughly for any sign of damage before signing the carriers freight bill of lading. The driver is required by his/her employer to wait during your inspection. If damage is found, you should refuse the shipment immediately and the driver is required to take the shipment back. If the outside packaging is damaged, but the contents are not, you should accept the shipment, but make a note on the freight bill the outside packaging was damaged. This will protect your rights in the event there is concealed damage.
By signing the carrier's freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. Any damage found after that point, should be directed to the freight carrier in the form of a concealed damage claim. Micro Matic has no recourse to file a freight damage claim once the shipment was signed for as received in good condition.
For damaged shipments that have been refused, we will ship a replacement or refund the Buyers money. All replacement shipments will be shipped standard service. Special or expedited shipping service is available upon request and will be at the Buyers expense.
Accepted shipments with freight bill notations of damaged packaging and then found to have concealed damaged, must be reported to the freight carrier within 48 hours of delivery. Such occurrences will be remedied as soon as possible with replacement of damaged items shipping once the damaged freight is inspected and accepted by the freight carrier. For all shipments, the packaging should be saved in good order for seven (7) days.
Sometimes, because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. Rest assured you will not be charged any additional shipping costs for the split shipment. The shipment confirmation you receive will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and one of our knowledgeable customer service associates will be happy to help you.
My Order Didn't Arrive - Shipped orders can be tracked via the tracking number and link on the shipment confirmation e-mail. If you still have questions about an order that has not arrived, please contact us, and one of our knowledgeable customer service associates will be happy to help you.
Purchasing online from MicroMatic.com is extremely safe. Our web site uses 128-bit encryption to protect any information you enter online. 128-bit encryption is among the most powerful encryption standards available. During the checkout process, an icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. This means you can enter your personal information and credit card information directly online with us and information will be immediately encrypted to assure maximum security of all data. All transactions will be on a secure web server throughout the shopping and checkout process.
You probably already transmit your credit card number electronically almost every day.
When you use your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site like MicroMatic.com is very similar--your information is encrypted and then transmitted over a high-speed network line. Thousands of customers have made online purchases at MicroMatic.com without any fraudulent use of their credit card.
If you still have concerns about the safe use of your credit card on micromatic.com, please contact us toll free at (866) 291-5756 during regular business hours of Monday through Friday 8:00am EST to 4:30pm PST.
We know that your privacy is very important to you. That is why protecting any personal information, such as your name, address, email address or phone number is of the utmost importance to Micro Matic and we value the trust in our relationship.
What information do we share and with whom?
Micromatic.com does not rent or sell customer information to outside marketers or to anyone else. At all times, we adhere to our strict standards for providing quality products and services, responding to your needs, and protecting Micro Matic's customer information.
Our technology supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and then decoded when it gets to us.
If you supply us with your telephone number online you may receive telephone contact from us regarding your order. We will not contact you by telephone about any of our new products or offers.
This Site and the materials within it are ©2004 Micro Matic USA, Inc. Viewing this Site creates a copy of Micro Matic materials in your computer's random access memory and/or in your hard drive and/or in your proxy server.
Micro Matic USA, Inc. grant you permission to view this Site and to print individual pages from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site.
Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. In addition, as a condition of your use of this Site, you represent and warrant to Micro Matic USA, Inc that you will not use this Site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site. Other than this agreement and agreements between you and Micro Matic USA, Inc. relating to the sale of products or services to you through this Site, Micro Matic USA, Inc. will not enter into any agreement with you or obligation to you through this Site and no attempt to create such an agreement or obligation will be effective.
The trademarks, service marks and logos (the "Trademarks") used and displayed on this Site are registered and unregistered Trademarks of Micro Matic USA, Inc. Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner. Micro Matic USA, Inc. aggressively enforces its intellectual property rights to the fullest extent of the law.
The name of Micro Matic, Micro Matic logo or the other Micro Matic USA, Inc. formatives may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission from Micro Matic USA, Inc. prohibits use of Micro Matic logo as part of a link to or from any site unless establishment of such a link is approved in advance by Micro Matic USA, Inc. in writing. Fair use of Micro Matic USA, Inc. Trademarks requires proper acknowledgment. Other product and company names mentioned in this Site may be the Trademarks of their respective owners.
While we will use our best efforts to fulfill all orders, Micro Matic USA, Inc. cannot guarantee the availability of any particular product displayed on this Site. Micro Matic USA, Inc. reserves the right discontinue the sale of any product listed on this Site at any time without notice. The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.
While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Micro Matic USA, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).
If you have any questions about this agreement, please call us at (866) 291-5756 or log on to Contact Us, or write us at:
Micro Matic USA, Inc.
Attention: Internet Customer Service
2386 Simon Court
Brooksville, FL 34604