CONTACT US

U.S. SALES
E-mail Orders: insidesales@micro-matic.com
Toll-Free Phone Orders (Retail): (866) 291-5756
Toll-Free Phone Orders (Commercial): (866) 327-4159

INTERNATIONAL INQUIRES
E-Mail: international@micro-matic.com
Phone: (352) 799-6331

Online Ordering
Distributor online ordering is available! We are pleased to offer our distributors the option of placing orders online 24 hours a day – 365 days a year. Reflecting our standard procedure, online orders are promptly processed from one of our four regionally located fulfillment centers and usually ship the same business day.

Customer Service
We take pride in our knowledgeable "first-rate" customer service. Customer service associates are pleased to provide accurate and descriptive details on our products.

Product Availability
Micro Matic has four strategically located distribution centers across the U.S. (CA, FL, IL, and PA). Orders placed before 2 pm EST usually ship the same business day. Efficient order processing combined with our regional warehouses results in fast order delivery.

Privacy
We know your privacy is very important to you. Protecting personal information is of the utmost importance to Micro Matic, and we value the trust in our relationship. Micromatic.com does not share, rent, or sell customer information to outside marketers or anyone else.

OUR LOCATIONS

WEST SALES
19791 Bahama Street
Northridge, CA 91324
ph (818) 701-9765
insidesales@micro-matic.com

CENTRAL
10726 North Second Street
Machesney Park, IL 61115
ph (815) 968-7557
insidesales@micro-matic.com

NORTHEAST
4601 Saucon Creek Road
Center Valley, PA 18034
ph (610) 625-4464
insidesales@micro-matic.com

SOUTHEAST
15111 Dispense Lane
Brooksville, FL 34604
ph (352) 799-6331
insidesales@micro-matic.com

International Inquires
ph (352) 799-6331
international@micro-matic.com

Micro Matic Corporate Global Site

ORDERING

Customer Service
If you are unsure of what to order or have any questions, please get in touch with us before ordering. We pride ourselves on our first-rate knowledgeable customer service associates that are happy to talk to our customers and will be pleased to provide accurate and descriptive details on any of our products.

How to Order
Ordering couldn't be easier! You may place online orders 24 hours a day 365 days a year. Normally, orders placed before 2 pm EST ship the same business day. Our order system processes all payments through a secure network and servers. If your browser does not support secure server ordering systems, you can place your order toll-free via phone during regular business hours of Monday through Friday from 8 am EST to 4:30 pm PST.

E-mail Orders: insidesales@micro-matic.com
Toll-Free Phone Orders (Retail): (866) 291-5756
Toll-Free Phone Orders (Commercial): (866) 327-4159

Currently, ordering through the website is available only to United States addresses within the 50 states, most provinces in Canada, and Military APO/FPO addresses. Orders cannot be delivered to P.O. Boxes; a physical address is required for delivery.

International Inquires
We can ship products to countries throughout the world; however, the website’s shopping cart does not support locations outside of the United States and Canada. Inquiries for orders outside of the United States and Canada should be directed to our International Sales staff, which can be contacted via e-mail or phone below. If inquiring about freight charges, please include your shipping address and a list of the items you wish to order.

E-mail Orders: international@micro-matic.com
Phone: (352) 799-6331

Payment Options
We accept the following credit cards: Visa, MasterCard, American Express, Discover, Diners Club, and JBC. We also accept debit cards, but only those with a Visa or MasterCard logo on the front.

Credit Card Declines
When placing an order with us, our ordering system places an authorization against the credit card supplied to make sure the card is valid and sufficient funds are available. If you receive a message that we were unable to authorize your credit card, please check with the issuing bank for your card. Credit cards may be declined for a variety of reasons, and we do not have access to the reason why the card was declined.

Product Availability
Unless otherwise noted, all items featured on the Micro Matic website are warehoused by four strategically located distribution centers across the U.S. (Northridge, CA; Brooksville, FL; Machesney Park, IL; and Center Valley, PA). Orders are shipped from the closest distribution center, that has the selected merchandise on hand, for prompt delivery. While we maintain a large inventory of products, it is wise to contact us for item availability if your order is especially urgent. If your selected merchandise is not available at any of our warehouses, we will promptly notify you of the expected ship date. Micro Matic reserves the right to change the prices and specifications of equipment and/or material without notice.

Minimum Order
There is no minimum purchase. Order as little or as much as you like. However, in order to save you on shipping costs, we recommend you order at least $25.00 worth of merchandise.

Sales Tax
Sales tax will be charged to all orders processed with Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin. These are the states we are currently registered with; however, due to sales tax laws recently updating these lists may include more future states, and are subject to change.

Changing (or Canceling) an Order
You can change or cancel an order after you have placed it, provided the order has not yet entered the shipping process. We will do our best to act on any request to change or cancel the order. However, we process and ship orders quickly, so please notify us promptly of any such request.

Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% handling and restocking charge ($10.00 minimum charge) as well as no refund for shipping charges. Heavy or oversized items shipped via truck, including keg refrigerators, are also subject to return freight charges.

E-Mail Confirmations
Shortly after placing your order, you will receive an email confirming we have received your order. You will receive a second e-mail when your order has shipped. The second email will include the shipment tracking number and a link to the carrier's website that is allowing you to track the progress of the shipment.

Order Inquiries
If you have questions about an order you placed, you may reply to your email order confirmation, or call us toll-free at (866) 291-5756 (Retail) or (866) 327-4159 (Commercial) during regular business hours on Monday through Friday 8:00 am to 7:00 pm EST. Please have your order number available to help expedite your call.

WARRANTY

What does this warranty cover?
Micro Matic USA, Inc. ("Micro Matic") warrants standard Micro Matic items; that its products will be free from defects in material and workmanship, under normal use and regular service, and preventative maintenance for the Warranty Period (defined below). As specified on the website, some products which are not made by Micro Matic are warranted by their respective manufacturer; therefore, this Limited Warranty does not apply to such products.

How long does the coverage last?
Unless otherwise specified, the Warranty Period is one year from the date of sale.

How do I make a warranty claim?
If any defect is discovered in the product during the Warranty Period, the purchaser must notify Micro Matic’s customer service department to obtain a return authorization number and further instructions on how to return the product for service. Purchaser must follow Micro Matic’s instructions.

Customer Service
E-Mail: insidesales@micro-matic.com
Toll-Free Phone Orders (Retail): (866) 291-5756
Toll-Free Phone Orders (Commercial): (866) 327-4159

Micro Matic will have no responsibility to honor claims received after the date the applicable Warranty Period expires.

What will Micro Matic do?
After receipt of a Product that Micro Matic determines is defective, Micro Matic will, at its option, either (1) repair (or authorize the repair of) the Product, (2) replace the Product. Micro Matic’s determination of defects is final. Failure by the Purchaser to give notice of claims of breach of warranty within the Warranty Period shall be deemed an absolute and unconditional waiver of the purchaser’s claim for such defects. Products repaired or replaced during the Warranty Period shall be covered by the foregoing warranties for the remainder of the original Warranty Period.

What is not covered by this warranty?
ALL REPAIRS MUST BE FIRST AUTHORIZED BY MICRO MATIC PER THE ABOVE PROCEDURE. UNAUTHORIZED REPAIRS WILL NOT BE REIMBURSED BY MICRO MATIC UNDER ANY CIRCUMSTANCES.

Micro Matic is not responsible for parts damaged from factors including, but not limited to any part that has been subject to misuse, neglect, alteration, accident, unauthorized service, abuse, or any damage caused by transportation. This warranty does not cover items subject to normal wear and tear (gaskets, seals, o-rings, etc.). TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY, AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MICRO MATIC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.  IF MICRO MATIC CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. NO MICRO MATIC RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. To the maximum extent permitted by law, Micro Matic's liability hereunder, in any case, is expressly limited, at Micro Matic's election, to repair or replacement of the Product. To the maximum extent permitted by law, Micro Matic is not responsible for, and the purchaser releases Micro Matic from, direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or related in any way to the equipment, or under any other legal or equitable theory, including without limitation loss of beer, loss of gas or loss of sales. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How does state law apply?
This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

MICRO MATIC BRAND Refrigeration Units Limited Warranty

Three Years Parts & Labor Warranty:
Micro Matic USA, Inc. ("Micro Matic") warrants to the first-end-user purchaser (the "User") that the Micro Matic brand equipment sold hereunder, except for parts and accessories which carry the warranty of a third party supplier (the "Equipment") will be free from defects in material and factory workmanship under normal conditions of use and maintenance for the applicable Warranty Period (define below). This warranty is not transferable.

Additional Two Year Compressor Part Warranty:
In addition to the warranty set above. Micro Matic warrants the hermetically and semi-hermetically sealed compressor (part only) ("Compressor") against defects both in workmanship and material under the normal and proper use and maintenance service for the applicable Warranty Period (defined below). This Compressor Warranty only applies to hermetically and semi-hermetically sealed parts of the Compressor and does not apply to any other part or component, including, but not limited to the cabinet, temperature control, refrigerant, motor starting equipment, fan assembly, or any other electrical or mechanical component.

Parts Warranty Coverage:
Micro Matic warrants all-new machine parts produced or authorized by Micro Matic to be free from defects in material and workmanship for the applicable Warranty Period.

How Long Does the Coverage Last?
The Warranty Period (a) for any item of Equipment is three (3) years from the date of installation, but in no event to exceed (39) thirty-nine months from the date of shipment; (b) for Compressors is an additional two (2) years following expiration of the regular three (3) year Equipment Warranty Period.

Units Sold Before December 31, 2017:
Micro Matic brand equipment sold before December 21, 2017, covers one (1) year parts and labor, an additional four (4) years on the compressor (parts only).

What Will Micro Matic Do?
If there is a defect in material or factory workmanship in any Equipment or Compressor covered by this Warranty reported to Micro Matic authorized service provider during the applicable Warranty Period, Micro Matic will repair or replace, at Micro Matic's option, that part of the Equipment or Compressor that has become defective. Micro Matic will cover labor costs within the Warranty Period. Micro Matic shall bear all labor costs in connection with the installation of these replacement parts, provided that, the installation is conducted by Micro Matic or its authorized representative. Charges for Warranty travel time to round trip total of (2) two hours or up to 100 miles total. Any charges exceeding those stated herein must have prior authorization by Micro Matic. If a defect in material and workmanship is found to exist with respect to any Parts during the applicable Warranty Period, Micro Matic will replace the defective part without charge. Defective parts become the property of Micro Matic.

How Do I Make a Warranty Claim?
If any defect is discovered during the applicable Warranty Period, the User must notify Micro Matic's authorized service provider to obtain authorized service. The user must follow Micro Matic's instructions.

Customer Service
E-Mail: servicerequest@nordoninc.com
Toll-Free Service: (888) 864-9400

Micro Matic will have no responsibility to honor claims received after the date, the applicable Warranty Period expires. Notwithstanding the foregoing, any claim shall be deemed waived unless submitted by the User to Micro Matic within thirty (30) days after the date the User discovered or should have discovered, the claim. In connection with all claims under this Warranty, Micro Matic will have the right, at its own expense, to have its representatives inspect the Equipment at the User's premises and to request all of the User's records pertaining to the Equipment to determine whether a defect exists, whether the conditions set forth in this Warranty have been satisfied, and whether or not the applicable Warranty is in effect.

What is Not Covered by this Warranty?
ALL REPAIRS MUST BE FIRST AUTHORIZED BY MICRO MATIC PER THE ABOVE PROCEDURE. UNAUTHORIZED REPAIRS WILL NOT BE REIMBURSED BY MICRO MATIC UNDER ANY CIRCUMSTANCES. Micro Matic is not responsible for parts damaged from factors including, but not limited to any part that has been subject to misuse, neglect, alteration, accident, unauthorized service, abuse or any damage caused by transportation. This Warranty does not cover items subject to normal wear and tear (gaskets, seals, o-rings, bottle dip tubes, etc.).

Additional Exclusions from and Conditions to Warranty Coverage:
This Warranty does not cover parts or accessories, which (a) carry the warranty of a supplier or (b) are, abused. Application of this Warranty is further conditioned upon the following:

• Installation: The Equipment must be properly installed in accordance with Micro Matic’s installation procedures and instructions and reviewed and tested by Micro Matic's authorized representative.
• No Alteration: The Equipment must not have been modified or altered from its condition at the date of the original installation.
• Proper Maintenance and Operation: The Equipment must be properly maintained and operated in accordance with  Micro Matic's maintenance and operating procedures. All service, labor, and parts must be acquired from Micro Matic or its authorized service representative for the User's area.  Improper operation due to voltage variances, inadequate wiring, and physical damage is the responsibility of the User. They are not manufacturing defects.
• Condensor coils shall be cleaned regularly: Failure to provide an adequate flow of cooling air will void this Warranty.
• This warranty is void if failure is a direct result of handling &/or transportation, fire, water, accident, misuse, acts of God, attempted repair by unauthorized persons, improper installation, if the serial number has been removed or altered, or if the unit is used for a purpose other than it was originally intended.

Failure to comply with any of these conditions will void this Warranty. In addition, this Warranty does not cover defects due to apparent abuse, misuse, or accident. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY, AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MICRO MATIC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.  IF MICRO MATIC CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. NO MICRO MATIC RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. To the maximum extent permitted by law, Micro Matic's liability hereunder, in any case, is expressly limited, at Micro Matic's election, to repair or replacement of Equipment, Compressor, or Part. To the maximum extent permitted by law, Micro Matic is not responsible for, and User releases Micro Matic from, direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or related in any way to the equipment, or under any other legal or equitable theory, including without limitation loss of sales, spoiled food, profits or goodwill.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

VIEW FULL WARRANTY TERMS

RETURNS

Return Policy
If you are not completely satisfied with your purchase for any reason, please get in touch with us. Your satisfaction is our ultimate concern. Authorization is required for any merchandise return. Contact us for a return authorization number, and describe the items being returned and the reason. All returned items must be shipped within fifteen (15) days of receipt. Items must be unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories. All orders filled correctly are subject to a minimum of 20% ($10.00 minimum) handling and restocking charge. Customers are responsible for all shipping charges. Shipping charges must be prepaid on all return shipments. And for your protection, we recommend you insure all returned packages. Micro Matic is not responsible for returned shipments that are lost, pilfered, or damaged. Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% ($10.00 minimum) handling and restocking charge. Heavy or oversized items that shipped via freight carrier, including keg refrigerators, are also subject to return freight charges.

Non-Returnable Products
Custom made, special orders, manufactured to order, or clearance products cannot be returned for credit unless it is a Micro Matic or vendor error.

Refund Processing Time
Our warehouse and accounting staff work hard to process returns as quickly as possible. But processing returns, and posting refunds to credit cards, can be complicated. Once returns are received, please allow 7 to 10 business days for a refund to be posted to your credit card.

SECURITY AND PRIVACY

How safe is online ordering?
Purchasing online from Micromatic.com is extremely safe. Our website uses 128-bit encryption to protect any information you enter online. 128-bit encryption is among the most powerful encryption standards available. During the checkout process, an icon resembling a padlock is displayed on the bottom of most browsers' windows during SSL transactions that involve credit cards and other forms of payment. This means you can enter your personal information and credit card information directly online with us and information will be immediately encrypted to ensure maximum security of all data. All transactions will be on a secure web server throughout the shopping and checkout process. You probably already transmit your credit card number electronically almost every day.

When you use your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online website like Micromatic.com is very similar–your information is encrypted and transmitted over a high-speed network line. Thousands of customers have made online purchases at Micromatic.com without any fraudulent use of their credit cards. If you still have concerns about the safe use of your credit card on Micromatic.com, please get in touch with us toll-free at (Retail): (866) 291-5756 or (Commercial): (866) 327-4159 during regular business hours of Monday through Friday at 8:00 am to 7:00 pm PST.

Privacy Policy
We know that your privacy is very important to you. That is why protecting any personal information, such as your name, address, email address or phone number is of the utmost importance to Micro Matic, and we value the trust in our relationship.

What information do we share and with whom?
Micromatic.com does not rent or sell customer information to outside marketers or anyone else. At all times, we adhere to our strict standards for providing quality products and services, responding to your needs, and protecting Micro Matic's customer information. Our technology supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and then decoded when it gets to us. If you supply us with your telephone number online, you may receive telephone contact from us regarding your order. We will not contact you by telephone about any of our new products or offers.

TERMS OF USE

Copyrights
This Site and the materials within it are © Micro Matic USA, Inc. Viewing this Site creates a copy of Micro Matic materials in your computer's random access memory and/or in your hard drive and/or in your proxy server.

Use License
Micro Matic USA, Inc. grants you permission to view this Site and to print individual pages from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms, and conditions set forth in this agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products, or services from this Site. Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms, and conditions set forth herein. In addition, as a condition of your use of this Site, you represent and warrant to Micro Matic USA, Inc that you will not use this Site for any purpose that is unlawful, immoral, or prohibited by these terms, conditions, and notices. If you do not agree and accept without modification the notices, terms, and conditions set forth herein, do not use this Site. Other than this agreement and agreements between you and Micro Matic USA, Inc. relating to the sale of products or services to you through this Site, Micro Matic USA, Inc. will not enter into any agreement with you or obligation to you through this Site, and no attempt to create such an agreement or obligation will be effective.

Trademarks
The trademarks, service marks, and logos (the "Trademarks") used and displayed on this Site are registered and unregistered Trademarks of Micro Matic USA, Inc. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner. Micro Matic USA, Inc. aggressively enforces its intellectual property rights to the fullest extent of the law. The name of Micro Matic, Micro Matic logo, or the other Micro Matic USA, Inc. formatives may not be used in any way, including in advertising or publicity pertaining to the distribution of materials on this Site, without prior, written permission from Micro Matic USA, Inc. prohibits the use of Micro Matic logo as part of a link to or from any site unless establishment of such a link is approved in advance by Micro Matic USA, Inc. in writing. Fair use of Micro Matic USA, Inc. Trademarks requires proper acknowledgment. Other product and company names mentioned on this Site may be the trademarks of their respective owners.

Product Orders
While we will use our best efforts to fulfill all orders, Micro Matic USA, Inc. cannot guarantee the availability of any particular product displayed on this Site. Micro Matic USA, Inc. reserves the right to discontinue the sale of any product listed on this Site at any time without notice. The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order. While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Micro Matic USA, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted and accepted).

Contacting Us
If you have any questions about this agreement, please call us toll-free at (Retail): (866) 291-5756 or (Commercial): (866) 327-4159 or log on and fill in the Contact Us Form, or write us at:

Micro Matic USA, Inc.
Attention: Internet Customer Service
2386 Simon Court
Brooksville, FL 34604