Micro Matic Help Center

Help Center

About Us

Micro Matic is proud to be a major supplier of draught beer equipment in over 120 countries throughout the world. We invite you to browse the links to gain a greater insight into our global presence.

The U.S. market is served by four strategically located distribution centers. These centers maintain an outstanding inventory, standing ready as your "virtual warehouses." Just in time delivery is a daily achievement.

Our commitment is to you, our customer: to continually seek better ways to deliver quality draught beer and excellence in customer service. Whether you are placing an order or require specific product information, please call or contact us via e-mail.

Thank you again for contacting our site, and giving Micro Matic USA, Inc. the opportunity to serve your equipment needs.

Contact Us

E-Mail Orders: Sales@MicroMatic.com



Toll Free Phone Orders: (866) 291-5756



Fax Orders: (352) 799-6315

International Inquires

E-Mail: International@Micro-Matic.com



Phone: (352) 799-6331



Fax: (352) 796-2429

Distributor On-line Ordering is Now Available!

Distributor Information Page . We are pleased to offer our distributors the option of placing orders on-line 24 hours a day - 365 days a year! Reflecting our standard procedure, on-line orders are promptly processed from one of our four regionally located fulfillment centers and usually ship the same business day.

Customer Service

We take pride on our knowledgeable "first rate" customer service. Customer service associates are pleased to provide accurate and descriptive details on our products.

Product Availability

Micro Matic has four strategically located distribution centers across the U.S. (CA, FL, IL, and PA). Orders placed before 10:00am usually ship the same business day. Efficient order processing combined with our regional warehouses results in fast order delivery!

Privacy

We know your privacy is very important to you. Protecting personal information is of the utmost importance to Micro Matic and we value the trust in our relationship. MicroMatic.com does not share, rent, or sell customer information to outside marketers or anyone else.

Our Locations

Regional Sales, Distribution and Training Centers:

WEST
19791 Bahama Street
Northridge, CA 91324
ph (818) 701-9765 fx (818) 701-9844
Sales@MicroMatic.com
CENTRAL
10726 North Second Street
Machesney Park, IL 61115
ph (815) 968-7557 fx (815) 968-0363
Sales@MicroMatic.com
NORTHEAST
4601 Saucon Creek Road
Center Valley, PA 18034
ph (610) 625-4464 fx (610) 625-4466
Sales@MicroMatic.com
SOUTHEAST
2364 Simon Court
Brooksville, FL 34604
ph (352) 799-6331 fx (352) 796-2429
Sales@MicroMatic.com

Ordering

Customer Service

If you are unsure of what to order, or have any questions, please contact us before ordering. We pride ourselves on our first rate knowledgeable customer service associates that are happy to talk to our customers and will be pleased to provide accurate and descriptive details on any of our products.

How to Order

Ordering couldn't be easier! You may place online orders 24 hours a day 365 days a year! Normally, orders placed before 10:00am ship the same business day. Our order system processes all payments through a secure network and servers. If your browser does not support secure server ordering systems, you can place your order toll free via phone during regular business hours of Monday through Friday 8:00am EST to 4:30pm PST.

E-Mail Orders: Sales@MicroMatic.com



Toll Free Phone Orders: (866) 291-5756



Fax Orders: (352) 799-6315

Currently, ordering through the website is available only to United States addresses within the 50 states, most provinces in Canada, and Military APO/FPO addresses. Orders cannot be delivered to P.O. Boxes; a physical address is required for delivery.

International Inquires

We can ship products to countries throughout the world; however the website’s shopping cart does not support locations outside of the United States and Canada. Inquires for orders outside of the United States and Canada should be directed to our International Sales staff, which can be contacted via the e-mail or via phone below. If inquiring about freight charges, please include your shipping address and a list of the items you wish to order.

E-Mail Orders: International@Micro-Matic.com



Phone: (352) 799-6331

Payment Options

We accept the following credit cards: Visa, MasterCard, American Express, Discover, Diners Club, and JBC. We also accept debit cards (also called check cards, ATM cards, or banking cards), but only those with a Visa or MasterCard logo on the front.

Credit Card Declines

When placing an order with us, our ordering system places an authorization against the credit card supplied to make sure the card is valid and sufficient funds are available. If you receive a message that we were unable to authorize your credit card, please check with the issuing bank for your card. Credit cards may be declined for a variety of reasons and we do not have access to the reason why the card was declined.

Product Availability

Unless otherwise noted, all items featured on the Micro Matic website are warehoused by four strategically located distribution centers across the U.S. (Northridge, CA; Brooksville, FL; Machesney Park, IL; and Center Valley, PA). Orders are shipped from the closest distribution center, that has the selected merchandise on hand, for prompt delivery. While we maintain a large inventory of products, it is wise to contact us for item availability if your order is especially urgent. If your selected merchandise is not available at any of our warehouses, we will promptly notify you of the expected ship date.

Micro Matic reserves the right to change the prices and specifications of equipment and/or material without notice.

Minimum Order

There is no minimum purchase! Order as little or as much as you like. However, in order to save you on shipping costs, we recommend you order at least $25.00 worth of merchandise.

Sales Tax

Sales tax will be charged to all orders processed with a California, Florida, Illinois, Nevada, Pennsylvania, Texas, New York, Wisconsin, Massachusetts, Washington, New Jersey, Minnesota, Ohio, Virginia, Colorado, South Carolina, North Carolina, Georgia, Michigan or Missouri shipping address.

Changing (or Canceling) an Order

You can change or cancel an order after you have placed it, provided the order has not yet entered the shipping process. We will do our best to act on any request to change or cancel order. However we process and ship orders quickly, so please notify us promptly on any such request.

Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% handling and restocking charge ($10.00 minimum charge) as well as no refund for shipping charges. Heavy or oversize items shipped via truck, including keg refrigerators, are also subject to return freight charges.

E-Mail Confirmations

Shortly after placing your order, you will receive an e-mail confirming we have received your order. You will receive a second e-mail when your order has shipped. The second e-mail will include the shipment tracking number, and a link to the carriers website that is allowing you to track the progress of the shipment.

Order Inquires

If you have questions about an order you placed, you may reply to your e-mail order confirmation, or call us toll free at (866) 291-5756 during regular business hours of Monday through Friday 8:00am EST to 4:30pm PST. Please have your order number available to help expedite your call.

Product Reviews

Ratings and Reviews

MicroMatic.com's ratings and reviews feature lets you tell other Micro Matic customers about your experience with a product. We welcome your honest opinions—positive or negative—about any of the products you've used, so our customers can make informed buying decisions.

Guidelines

Because this is a public site, we ask that you follow some basic rules. Micro Matic reads all reviews before posting them and reserves the right to deny any review. Content that can cause a review to be denied:

  • Offensive or abusive language will not be posted.
  • The review needs to be helpful and relevant to the product being reviewed.
  • Reviews attempting to solicit responses from others, thereby creating a forum, will not be allowed.
  • Reviews written by those who have no experience with the product will not be approved.
  • Reviews containing content about other companies selling draft beer dispensing equipment will not be permitted.
  • Reviews are not permitted to include website addresses, phone numbers, personal or business addresses, or e-mail addresses.
  • Pricing information is permitted, but we do not attempt to verify any claims submitted in this venue.

Once you submit a product review, you will see it posted on the website immediately. The person posting a review has the ability to edit it up until Micro Matic reads the review. After Micro Matic reads the review it is permanently posted and available for all to read.

What do these ratings mean?

When you see a rating below a product or on a product page, it represents how the product rated overall with our customers on a 5-star scale with 5 being the highest. This overall rating provides you a fuller picture of how a product rates based on an average of four criteria determined for each product category.

You can also let us and your fellow customers know if you found a review helpful. We use your answer to sort the order of the review on the page. For example, a review that a lot of customers find helpful will appear before a review that few customers find helpful.

Permissions

Micro Matic is not obligated, but reserves the right to monitor, remove or edit objectionable activity and content at its sole discretion and to the degree it deems appropriate.

If you do submit ratings and/or reviews, you grant Micro Matic a nonexclusive, royalty-free, perpetual and irrevocable, right to use, reproduce and modify, as we deem necessary, such content on the MicroMatic.com website.

You represent and warrant you own or otherwise control all of the rights to the content you post, the content is accurate to the best of your knowledge and belief, and you agree to indemnify and hold harmless Micro Matic and its directors, officers and employees from any resulting liability. Micro Matic takes no responsibility and assumes no liability for any content posted by you or any third party.

Pricing

Price Matching

At this time, Micro Matic does not match prices offered by other companies. We do, however, consistently work toward maintaining competitive pricing on everything we carry, and you can help.

If you think our price for a particular item isn't competitive with other online retailers, you can notify us by e-mailing us at Sales@MicroMatic.com. Simply send us the item number for the product you are referring to, and the URL for the better online offer you've seen. The information you provide will be used to keep our prices as competitive as possible at all times.

    Consider the following when evaluating a competito's price:
  • The competitor's product is not an exact match (identical make and model) with ours.
  • The competitor's total price (including shipping, handling, rebates, taxes, etc.) is higher.
  • The competitor with the lower price is out of stock.
  • The competitor's product is refurbished, reconditioned, or used.
  • The product is a closeout or clearance item.

Wholesale Pricing

Wholesale pricing, and quantity price breaks, are available for those items intended for resale. To qualify, we require adequate proof of intent to resell in the form of a valid state Resale Certificate or Business License. For wholesale pricing inquires, please contact our commercial division via e-mail at Sales@Micro-Matic.com or via phone toll free at (866) 327-4159 during regular business hours of Monday through Friday 8:00am to 4:30pm.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Micro Matic USA, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Micro Matic USA, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Micro Matic USA, Inc. shall immediately issue a credit to your credit card account in the amount of the charge.

Micro Matic reserves the right to change the prices and specifications of equipment and/or material without notice.

Shipping

Shipping Costs

We've made our shipping costs as fair as possible. The costs are based on each items size, weight, shipping method, and delivery address.

To find the total shipping cost for your order, simply add the items to your shopping cart. After the ship to zip code is entered, the available method(s) of shipment along with their shipping cost will be shown on the screen.

Shipping Times

Unless otherwise noted, all items featured on the Micro Matic website are warehoused by four strategically located distribution centers across the U.S. (Northridge, CA; Brooksville, FL; Machesney Park, IL; and Center Valley, PA). Typically orders placed before 10:00 am usually ship the same business day. Efficient order processing and our regional warehouses results in fast order delivery!

Transit times for most UPS Ground shipments are one to three business days (Monday through Friday). For an additional cost on rush shipments we offer UPS Next Day air delivery that will have your order delivered on the next business day. Transit time for most freight shipments is three to five business days.

Micro Matic is not responsible for delays in shipping due to weather, mechanical failures, or other factors beyond our control.

Heavy or Oversize Items

Heavy or large items, such as most keg refrigerators, must be shipped via Freight Carrier.



The Monday to Friday freight carrier delivery includes curbside drop off and does not include lift gate service to unload the shipment, carrying the item into the building, un-packaging, or installation. For freight carrier shipment, if a dock or forklift is not available, we recommend having a minimum of two people available at the drop-off time for unloading the shipment. Should lift gate service be required, it is available for an additional $50.00 charge.

We are sorry, but it is not possible to specify a preferred freight carrier.

In order to provide our customers with the best shipping rates and service, our freight rates are calculated based on delivery to larger urban center addresses. An additional delivery charge may apply for some rural area deliveries. Should this apply to your order, we will contact you outlining any additional charges prior to processing the order. Freight Carrier deliveries to rural areas may also be an additional one to two business days beyond the typical three to five business day transit times for freight shipments.

Please note: Heavy or oversize items cannot be shipped to Alaska, Hawaii, U.S. protectorates and Territories, or APO/FPO addresses. Although we can ship products to Canada; at this time the website’s shopping cart does not support orders for heavy or oversize items, such as most keg refrigerators, which must be shipped via Freight Carrier. Orders for such items need to be directed to our International Sales staff, which can be contacted via e-mail or via phone, see below. If inquiring about freight charges, please include your shipping address and a list of the items you wish to order. E-Mail Orders: International@Micro-Matic.com or phone: (352) 799-6331.

Orders Shipped to Canada

Orders shipped to Canada are subject to a customs brokerage fee, C.O.D. fee, taxes, and a disbursement fee. These fees and taxes are always the responsibility of the recipient, and payment for them is required to the carrier at time of shipment delivery. These fees and taxes are not included in the price of an order placed with us, but are in addition to the total cost of order.

Customs brokerage fees, C.O.D. fees, taxes, and a disbursement fees fluctuate but in general are approximately as broken down below.

Customs Brokerage Fee Use the chart below to calculate the customs brokerage fee for your inbound shipment.

Value for Duty
$0.00 to $20.00 $ -
$20.01 to $40.00 $7.00
$40.01 to $100.00 $19.45
$100.01 to $200.00 $29.00
$200.01 to $350.00 $37.60
$350.01 to $500.00 $42.25
$500.01 to $750.00 $48.05
$750.01 to $1,000.00 $53.70
$1,000.01 to $1,250.00 $59.50
$1,250.01 to $1,600.00 $63.25
$1,600.01 to $5,000.00 $66.70
Each additional $1,000.00 $5.20

C.O.D Fee



A fee of $4.25 for collecting of brokerage charges.

Taxes



Depending on the destination, shipments are subject to either a Goods & Services Tax (GST) of 5% and Provincial Sales Tax (PST) of 7% to 8%, or to a Harmonized Sales Tax (HST) of 13%.

Disbursement Fee



A fee of 2.7% (Minimum $5.85) of the fees and taxes.

Customs clearance for shipments into Canada are handled by UPS. We are sorry, but it is not possible to specify a preferred company for customs clearance.

Cancellations or refusal of orders shipped to Canada, which have already shipped, are subject to the minimum 20% handling and restocking charge ($10.00 minimum charge), return freight charges, and customs fees and taxes as Micro Matic is liable for these charges in the case a shipment is refused.

Although we can ship products to Canada;at this time the website’s shopping cart does not support orders for heavy or oversize items, such as most keg refrigerators, which must be shipped via Freight Carrier. Orders for such items need to be directed to our International Sales staff, which can be contacted via e-mail or via phone, see below. If inquiring about freight charges, please include your shipping address and a list of the items you wish to order. E-Mail Orders: International@Micro-Matic.com or phone: (352) 799-6331.

Customer Pickup

Although we do not have showrooms to support walk-in business, most items are available for pickup at our four distribution centers. To find the availability of an item for customer pickup, please call 866-291-5756. We will then verify that the products you are needing are in-stock at that facility.

Orders for customer pickup can be placed toll free toll free at (866) 291-5756 during regular business hours of Monday through Friday 8:00am EST to 4:00pm PST. Once placed, most orders for customer pickup are processed and ready for pickup within 2 to 4 business hours.

Order Tracking

Shipped orders can be tracked via the tracking number and link on the shipment confirmation e-mail. If you still have questions about an order that has not arrived, please contact us, and one of our knowledgeable customer service associates will be happy to help you.

Receiving Merchandise:UPS

In general, it is up to the UPS driver's discretion to determine whether a signature is required for package delivery. This will depend on the area of delivery. If the driver feels it is best to obtain a signature, and no one is present to accept the delivery, they will attempt delivery of the package two more times. At each attempt they will leave a notification of an attempted delivery with the date and time of the next delivery attempt.

Inspect your shipment when it is delivered. If your package has arrived damaged, or otherwise tampered with, notify your UPS delivery person immediately. Any delay makes it more difficult to file a claim.



Customers are responsible for checking their order when it arrives to insure that all items are present and undamaged. If there are any discrepancies, please notify us immediately. This must be communicated to us within seven (7) days so that a claim can be placed with UPS. If not communicated to us within seven (7) days, Micro Matic has no recourse to file a claim and is not responsible for missing or damaged items.

Should it be necessary for Micro Matic USA, Inc. to send a replacement shipment, all replacement shipments will be shipped standard UPS Ground service. Special or expedited shipping service is available upon request and will be at the Buyers expense.

Receiving Merchandise: Freight Carrier

When your order has shipped, you will receive a shipment confirmation e-mail which includes the shipment tracking number, and a link to the freight carrier's website. To avoid delays in delivery, the recipient should contact the freight carrier to schedule a delivery appointment.

Upon delivery of the shipment, it is extremely important to carefully unpack and inspect the contents thoroughly for any sign of damage before signing the carriers freight bill of lading. The driver is required by his/her employer to wait during your inspection. If damage is found, you should refuse the shipment immediately and the driver is required to take the shipment back. If the outside packaging is damaged, but the contents are not, you should accept the shipment, but make a note on the freight bill the outside packaging was damaged. This will protect your rights in the event there is concealed damage.

By signing the carrier's freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. Any damage found after that point, should be directed to the freight carrier in the form of a concealed damage claim. Micro Matic has no recourse to file a freight damage claim once the shipment was signed for as received in good condition.

For damaged shipments that have been refused, we will ship a replacement or refund the Buyers money. All replacement shipments will be shipped standard service. Special or expedited shipping service is available upon request and will be at the Buyers expense.

Accepted shipments with freight bill notations of damaged packaging and then found to have concealed damaged, must be reported to the freight carrier within 48 hours of delivery. Such occurrences will be remedied as soon as possible with replacement of damaged items shipping once the damaged freight is inspected and accepted by the freight carrier.

For all shipments, the packaging should be saved in good order for seven (7) days.

Problems with Your Order (Receiving Merchandise)

Missing Item



Sometimes, because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. Rest assured you will not be charged any additional shipping costs for the split shipment. The shipment confirmation you receive will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and one of our knowledgeable customer service associates will be happy to help you.

My Order Didn't Arrive

Shipped orders can be tracked via the tracking number and link on the shipment confirmation e-mail. If you still have questions about an order that has not arrived, please contact us, and one of our knowledgeable customer service associates will be happy to help you.

Warranty

Micro Matic Limited Warranty

(Does not apply to Micro Matic Brand Refrigeration Units, which are covered under the Micro Matic Brand Refrigeration Units Limited Warranty, below)

What does this warranty cover?



Micro Matic USA, Inc. ("Micro Matic") warrants that its products will be free from defects in material and workmanship, under normal use and regular service, and preventative maintenance for the Warranty Period (defined below). As specified on the website, some products which are not made by Micro Matic are warranted by their respective manufacturer; therefore, this Limited Warranty does not apply to such products.

How long does coverage last?



Unless otherwise specified, the Warranty Period is one year from the date of sale.

How do I make a warranty claim?



If any defect is discovered in the product during the Warranty Period, the purchaser must notify Micro Matic’s customer service department to obtain a return authorization number, and further instructions on how to return the product for service. Purchaser must follow Micro Matic’s instruction.

Customer Service



E-Mail:Sales@MicroMatic.com



Toll Free Phone: (866) 291-5756

Micro Matic will have no responsibility to honor claims received after the date the applicable Warranty Period expires.

What will Micro Matic do?

After receipt of a Product which Micro Matic determines is defective, Micro Matic will, at its option, either (1) repair (or authorize the repair of) the Product, (2) replace the Product, or (3) refund the purchase price for the Products. Micro Matic’s determination of defects is final. Failure by Purchaser to give notice of claims of breach of warranty within the Warranty Period shall be deemed an absolute and unconditional waiver of purchaser’s claim for such defects. Products repaired or replaced during the Warranty Period shall be covered by the foregoing warranties for the remainder of the original Warranty Period or ninety (90) days from the date of delivery of the repaired or replaced Products, whichever is longer.

All shipments will be shipped standard service. Special or expedited shipping service is available upon request and will be at the Buyers expense.

What is not covered by this warranty?



ALL REPAIRS MUST BE FIRST AUTHORIZED BY MICRO MATIC PER THE ABOVE PROCEDURE. UNAUTHORIZED REPAIRS WILL NOT BE REIMBURSED BY MICRO MATIC UNDER ANY CIRCUMSTANCES.

Micro Matic is not responsible for parts damaged from factors including, but not limited to any part that has been subject to misuse, neglect, alteration, accident, unauthorized service, abuse, or to any damage caused by transportation. This warranty does not cover items subject to normal wear and tear (gaskets, seals, o-rings, etc.).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEMDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MICRO MATIC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICUALR PURPOSE AND NON-INFRINGEMENT. IF MICRO MATIC CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARANTY PERIOD. NO MICRO MATIC RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

To the maximim extent permitted by law, Micro Matic's liability hereunder in any case is expressly limited, at Micro Matic's election, to repair or replacement of the Product or to the repayment of, or crediting the user with, an amount equal to the purchase price of such goods.

To the maximum extent permitted by law, Micro Matic is not responsible for, and purchaser releases Micro Matic from, direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or related in any way to the equipment, or under any other legal or equitable theory, including without limitation loss of beer, loss of gas or loss of sales. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How does state law apply?



This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Micro Matic Brand Rerigeration Units Limited Warranty

One Year Parts & Labor Warranty:



Micro Matic USA, Inc. ("Micro Matic") warrants to the first-end-user purchaser (the "User") that the Micro Matic brand equipment sold hereunder, except for parts and accessories which carry the warranty of a third party supplier (the "Equipment") will be free from defects in material and factory workmanship under normal conditions of use and maintenance for the applicable Warranty Period (define below). This Warranty is not transferable.

Additional Four Year Compressor Part Warranty:



In addition to the warranty set above. Micro Matic warrants the hermetically and semi-hermetically sealed compressor (part only) ("Compressor") againsts defects both in workmanship and material under the normal and proper use and maintenance service for the applicable Warranty Period (defined below). This Compressor Warranty only applies to hermetically and semi-hermetically sealed parts of the Compressor and does not apply to any other part or component, including, but not limited to cabinet, temperature control, refrigerant, motor starting equipment, fan assembly, or any other electrical or mechanical component.

Parts Warranty Coverage:

Micro Matic warrants all new machine parts produced or authorized by Micro Matic to be free from defects in material and workmanship for the applicable Warranty Period.

How long does coverage last?



The Warranty Period (a) for any item of Equipment is one (1) year from the date of installation, but in no event to exceed (15) fifteen months from the date of shipment; (b) for Compressors is an additional four (4) years following expiration of the regular one (1) year Equipment Warranty Period; and (c) for Parts is 90 days from the installation date.

What will Micro Matic do?



If there is a defect in material or factory workmanship in any Equipment or Compressor covered by this Warranty reported to Micro Matic during the applicable Warranty Period, Micro Matic will repair or replace, at Micro Matic's option, that part of the Equipment or Compressor that has become defective. Micro Matic will cover labor cost within the Warranty Period. Micro Matic shall bear all labor costs in connection with the installation of these replacement parts, provided that, the installation is conducted by Micro Matic or its authorized representative. Charges for Warranty travel time to round trip total of (2) two hours or up to 100 miles total. Any charges exceeding those stated herein must have prior authorization by Micro Matic.

If defect in material and workmanship is found to exist with respect to any Parts during the applicable Warranty Period, Micro Matic will replace the defective Part without charge. Defective Parts become the property of Micro Matic.

How do I make a Warranty claim?



If any defect is discovered during the applicable Warranty Period, the User must notify Micro Matic's customer service department to obtain a return authorization number, and further instructions on how to return the product for service. User must follow Micro Matic's instruction.

Customer Service



E-Mail:Sales@MicroMatic.com



Toll Free Phone: (866) 291-5756

Micro Matic will have no responsibility to honor claims received after the date the applicable Warranty Period expires. Notwithstanding the foregoing, any claim shall be deemed waived unless submitted by the User to Micro Matic within thirty (30) days after the date the User discovered, or should have discovered, the claim. In connection with all claims under this Warranty, Micro Matic will have the right, at its own expense, to have its representatives inspect the Equipment at the User's premises and to request all of User's records pertaining to the Equipment to determine whether a defect exists, whether the conditions set forth in this Warranty have been satisfied, and whether or not the applicable Warranty is in effect.

What is not covered by this Warranty?



ALL REPAIRS MUST BE FIRST AUTHORIZED BY MICRO MATIC PER THE ABOVE PROCEDURE. UNAUTHORIZED REPAIRS WILL NOT BE REIMBURSED BY MICRO MATIC UNDER ANY CIRCUMSTANCES.

Micro Matic is not responsible for parts damaged from factors including, but not limited to any part that has been subject to misuse, neglect, alteration, accident, unauthorized service, abuse or to any damage caused by transportation. This Warranty does not cover items subject to normal wear and tear (gaskets, seals, o-rings, etc.).

Additional Exclusions from and Conditions to Warranty Coverage:



This Warranty does not cover parts or accessories, which (a) carry the warranty of a supplier or (b) are, abused. Application of this Warranty is further conditioned upon the following:

  • Installation. The Equipment must be properly installed in accordance with Micro Matic’s installation procedures and instructions and reviewed and tested by Micro Matic's authorized representative.
  • No Alteration. The Equipment must not have been modified or altered from its condition at the date of original installation.
  • Proper Maintenance and Operation. The Equipment must be properly maintained and operated in accordance with Micro Matic's maintenance and operating procedures. All service, labor and parts must be acquired from Micro Matic or its authorized service representative for the User's area. Improper operation due to voltage variances, inadequate wiring and physical damage is the responsibility of the User. They are not manufacturing defects.
  • Condensor coils shall be cleaned regularly. Failure to provide an adequate flow of cooling air will void this Warranty.
  • This warranty is void if failure is a direct result of handling &/or transportation, fire, water, accident, misuse, acts of God, attempted repair by unauthorized persons, improper installation, if serial number has been removed or altered, or if unit is used for purpose other than it was originally intended.

Failure to comply with any of these conditions will void this Warranty. In addition, this Warranty does not cover defects due to apparent abuse, misuse or accident.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEMDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MICRO MATIC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICUALR PURPOSE AND NON-INFRINGEMENT. IF MICRO MATIC CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARANTY PERIOD. NO MICRO MATIC RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

To the maximim extent permitted by law, Micro Matic's liability hereunder in any case is expressly limited, at Micro Matic's election, to repair or replacement of Equipment, Compressor or Part or to the repayment of, or crediting the user with, an amount equal to the purchase price of such goods.

To the maximum extent permitted by law, Micro Matic is not responsible for, and User releases Micro Matic from, direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or related in any way to the equipment, or under any other legal or equitable theory, including without limitation loss of sales, spoiled food, profits or goodwill. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How does state law apply?



This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Returns

Return Policy

If you are not completely satisfied with your purchase for any reason, please contact us. Your satisfaction is our ultimate concern. Authorization is required for any merchandise return. Contact us for a return authorization number, describe the items being returned and the reason. All returned items must be shipped within twenty (20) days of receipt. Items must unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories.

All orders filled correctly are subject to a minimum 20% ($10.00 minimum) handling and restocking charge. Customers are responsible for all shipping charges. Shipping charges must be prepaid on all return shipments. And for your protection, we recommend you insure all returned packages. Micro Matic is not responsible for returned shipments that are lost, pilfered, or damaged.

Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% ($10.00 minimum) handling and restocking charge. Heavy or oversize items that shipped via freight carrier, including keg refrigerators, are also subject to return freight charges.

Non-Returnable Products

Custom made, manufactured to order, or clearance products cannot be returned for credit unless it is a Micro Matic or vendor error.

Refund Processing Time

Our warehouse and accounting staff work hard to process returns as quickly as possible. But processing returns, and posting refunds to credit card, can be complicated. Once returns are received, please allow 7 to 10 business days for a refund to be posted to your credit card.

Security and Privacy

How safe is online ordering?

Purchasing online from MicroMatic.com is extremely safe. Our web site uses 128-bit encryption to protect any information you enter online. 128-bit encryption is among the most powerful encryption standards available. During the checkout process, an icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. This means you can enter your personal information and credit card information directly online with us and information will be immediately encrypted to assure maximum security of all data. All transactions will be on a secure web server throughout the shopping and checkout process.

You probably already transmit your credit card number electronically almost every day. When you use your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site like MicroMatic.com is very similar--your information is encrypted and then transmitted over a high-speed network line. Thousands of customers have made online purchases at MicroMatic.com without any fraudulent use of their credit card.

If you still have concerns about the safe use of your credit card on MicroMatic.com, please contact us toll free at (866) 291-5756 during regular business hours of Monday through Friday 8:00am EST to 4:30pm PST.

Privacy Policy

We know that your privacy is very important to you. That is why protecting any personal information, such as your name, address, email address or phone number is of the utmost importance to Micro Matic and we value the trust in our relationship.

What information do we share and with whom?



MicroMatic.com does not rent or sell customer information to outside marketers or to anyone else.

At all times, we adhere to our strict standards for providing quality products and services, responding to your needs, and protecting Micro Matics customer information.

Our technology supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and then decoded when it gets to us.

If you supply us with your telephone number online you may receive telephone contact from us regarding your order. We will not contact you by telephone about any of our new products or offers.

Terms of Use

Copyrights



This Site and the materials within it are 2004 Micro Matic USA, Inc. Viewing this Site creates a copy of Micro Matic materials in your computer's random access memory and/or in your hard drive and/or in your proxy server.

Use License



Micro Matic USA, Inc. grant you permission to view this Site and to print individual pages from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site.

Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. In addition, as a condition of your use of this Site, you represent and warrant to Micro Matic USA, Inc that you will not use this Site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site. Other than this agreement and agreements between you and Micro Matic USA, Inc. relating to the sale of products or services to you through this Site, Micro Matic USA, Inc. will not enter into any agreement with you or obligation to you through this Site and no attempt to create such an agreement or obligation will be effective.

Trademarks



The trademarks, service marks and logos (the "Trademarks") used and displayed on this Site are registered and unregistered Trademarks of Micro Matic USA, Inc. Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner. Micro Matic USA, Inc. aggressively enforces its intellectual property rights to the fullest extent of the law. The name of Micro Matic, Micro Matic logo or the other Micro Matic USA, Inc. formatives may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission from Micro Matic USA, Inc. prohibits use of Micro Matic logo as part of a link to or from any site unless establishment of such a link is approved in advance by Micro Matic USA, Inc. in writing. Fair use of Micro Matic USA, Inc. Trademarks requires proper acknowledgment. Other product and company names mentioned in this Site may be the Trademarks of their respective owners.

Product Orders



While we will use our best efforts to fulfill all orders, Micro Matic USA, Inc. cannot guarantee the availability of any particular product displayed on this Site. Micro Matic USA, Inc. reserves the right discontinue the sale of any product listed on this Site at any time without notice.

The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.

While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Micro Matic USA, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

Contacting Us



If you have any questions about this agreement, please call us at (866) 291-5756 or log on to Contact Us, or write us at:

Micro Matic USA, Inc.



Attention: Internet Customer Service



2364 Simon Court



Brooksville, FL 34604