Help Center Industrial

Help Center Industrial

About Us

Global Leader in Closed Systems

We leveraged our 50+ years of experience in the brewing industry to develop a unique range of Closed Chemical Systems for a wide variety of industries and diverse set of applications including diesel exhaust fluid. We provide Closed, Sealed & Secure Container Valve Systems that insure the integrity of your product from fill through transport to dispense.

Service You Can Depend On

We offer a range of support services including a nationwide recovery program to deliver the best value throughout the supply chain.

As solution providers we work with you to define the Closed System that will meet your application requirements. Our tailored solutions provide customers the opportunity to increase value, maximize yield and deliver product security while protecting the environment and improving worker safety.

Our Locations

Regional Sales, Distribution and Training Centers

MICRO MATIC WEST
19791 Bahama Street
Northridge, CA 91324
ph (818) 701-9765 fx (818) 701-9844
Sales@MicroMatic.com
MICRO MATIC CENTRAL
10726 North Second Street
Machesney Park, IL 61115
ph (815) 968-7557 fx (815) 968-0363
Sales@MicroMatic.com
MICRO MATIC NORTHEAST
4601 Saucon Creek Road
Center Valley, PA 18034
ph (610) 625-4464 fx (610) 625-4466
Sales@MicroMatic.com
MICRO MATIC SOUTHEAST
2364 Simon Court
Brooksville, FL 34604
ph (352) 799-6331 fx (352) 796-2429
Sales@MicroMatic.com

International Inquires

ph (352) 799-6331
Sales@MicroMatic.com
Micro Matic Corporate Site

Ordering

Hours

Monday through Friday 8:00 AM to 4:30 PM Eastern Standard Time (EST)

How to Order

Telephone Orders:

  • North America: +1 866 755-4477 can be placed during regular business hours of Monday through Friday 8:00 AM to 4:30 PM Eastern Standard Time (EST) .


E-Mail Orders: industrialorders@micro-matic.com
Fax Orders: +1 352-754-9645

International Inquires

Inquires outside of North America will be directed to our Global Distributors which are listed in the RESOURCES section of our website.

Terms

Payment terms, net 30 days. We accept the following credit cards: Visa, MasterCard, Discover, and American Express. No shipments are sent C.O.D. Micro Matic reserves the right to change prices and specifications of equipment and/or material without notice.

Product Availability

Unless otherwise noted, all items featured on the Micro Matic website are shipped from Brooksville, Florida.

Minimum Billing

Minimum invoice amount is $25.00. Orders not reaching the minimum amount are subject to a $10.00 service charge, which will be added to the invoice.

Shipping

All shipping charges are F.O.B. Brooksville, Florida. Shipping charges will be prepaid and added to invoice. Some heavy or large items must be shipped via Freight Carrier. Monday to Friday freight carrier delivery is to back of truck and does not include carrying the item into the building, un-packaging, or lift gate service to unload the shipment. If a dock or forklift is not available, lift gate service is available for an additional charge.

Receiving Merchandise: UPS

Inspect your shipment when it is delivered. If your package has arrived damaged, or otherwise tampered with, notify your UPS delivery person immediately. Customers are responsible for checking their order when it arrives to ensure that all items are present. If there are any discrepancies, please notify us immediately, within seven (7) days. If not, Micro Matic is not responsible for missing items.

Receiving Merchandise: Freight Carrier

Upon delivery, it is extremely important to carefully unpack and inspect the contents thoroughly for any indication of damage before signing the carrier’s freight bill of lading. The driver is required to wait during the inspection. If damage is found, the shipment should be refused; the driver is required to take the shipment back. If the outside packaging is damaged, but the contents are not, you should accept the shipment, but make a note on the freight bill the outside packaging was damaged. This will protect your rights in the event there is concealed damage.

By signing the carrier’s freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. Any damage found after that point, should be directed to the freight carrier in the form of a concealed damage claim. Micro Matic has no recourse to file a freight damage claim once the shipment was signed for as received in good condition. The responsibility of the shipment by Micro Matic will cease upon acceptance of the shipment.

Micro Matic Limited Warranty

What does this warranty cover?

Micro Matic USA, Inc. ("Micro Matic") warrants that its products will be free from defects in material and workmanship, under normal use and regular service, for the Warranty Period (defined below).

How long does coverage last?

Unless otherwise specified, the Warranty Period is defined from the date of sale as follows; five (5) years – RSV stainless steel Container Valves, three (3) years – RSV/RPV stainless steel Dispense Couplers, one (1) year – RSV/RPV stainless steel Fill Couplers, RPV Container Valves, EPV stainless steel Dispense Couplers and all other associated products. The EPV Container Valve and Down Tube are warrantied for single use or six months from the date of sale. The Pro-Blend® Closed Drum & Tote Mixers are warranted to the original purchaser against defects in materials and workmanship for one (1) year from the date of purchase, provided that the control unit has not been opened. Should the Pro-Blend Closed Drum or Tote Mixer fail to work during the warranty period, return it to the Micro Matic USA, Inc. and it will be repaired free of charge (shipping charges will be applied). The Pro-Blend Closed Drum & Tote Mixer warranty does not apply to cosmetic damage or damage resulting from accidents, acts of God, or abuse. This limited warranty is in lieu of all other warranties, expressed or implied, including design, course of design, merchantability, and fitness for a particular purpose. Micro Matic USA, Inc. shall not be liable for loss of use, loss of revenue or profit, or injury, or any other consequential or incidental damages.

How do I make a Warranty claim?

If any defect is discovered in the product during the Warranty Period, the purchaser must notify the Micro Matic customer service department and file a claim. Micro Matic will be the sole determiner of whether or not the product will be returned for further analysis of the warranty claim. No product can be returned without a return authorization number. Purchaser must follow instructions provided. Micro Matic will have no responsibility to honor claims received after the date the applicable Warranty Period expires.

What will Micro Matic do?

After receipt of a Product which Micro Matic determines is defective, Micro Matic will, at its option, either (1) repair (or authorize the repair of) the Product, (2) replace the Product, or (3) refund the purchase price for the Products. Determination of defects by Micro Matic is final. Failure by Purchaser to give notice of claims of breach of warranty within the Warranty Period shall be deemed an absolute and unconditional waiver of purchaser’s claim for such defects. Products repaired or replaced during the Warranty Period shall be covered by the foregoing warranties for the remainder of the original Warranty Period or ninety (90) days from the date of delivery of the repaired or replaced Products, whichever is longer.

All shipments will be shipped standard service. Special or expedited shipping service is available upon request and will be at the Buyers expense.

What is not covered by this Warranty?

ALL REPAIRS MUST BE FIRST AUTHORIZED BY MICRO MATIC PER THE ABOVE PROCEDURE. UNAUTHORIZED REPAIRS WILL NOT BE REIMBURSED BY MICRO MATIC UNDER ANY CIRCUMSTANCES.

Micro Matic is not responsible for parts damaged from factors including, but not limited to any part that has been subject to misuse, neglect, alteration, accident, unauthorized service, abuse, or to any damage caused by transportation. This Warranty does not cover items subject to normal wear and tear (gaskets, seals, o-rings, etc.).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MICRO MATIC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF MICRO MATIC CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. NO MICRO MATIC RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

To the maximum extent permitted by law, Micro Matic’s liability hereunder in any case is expressly limited, at Micro Matic’s election, to repair or replacement of the Product or to the repayment of, or crediting the user with, an amount equal to the purchase price of such goods.

To the maximum extent permitted by law, Micro Matic is not responsible for, and purchaser releases Micro Matic from, direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or related in any way to the equipment, or under any other legal or equitable theory, including without limitation loss of sales. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How does state law apply?

This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

RETURN POLICY

Authorization is required for any merchandise return. Contact Micro Matic for a return authorization number; describe the items being returned and the reason. All returned items must be shipped within fifteen (15) days of receipt. Items must be unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories. All orders filled correctly are subject to a minimum 20% handling and restocking charge ($10.00 minimum charge).

Customers are responsible for all shipping charges unless the cause for the return is a Micro Matic error. FREIGHT MUST BE PREPAID ON ALL RETURNED PARTS. Insure all returned packages; Micro Matic is not responsible for returned shipments that are lost, pilfered, or damaged.

Returns

Return Policy

If you are not completely satisfied with your purchase for any reason, please contact us. Your satisfaction is our ultimate concern. Authorization is required for any merchandise return. Contact us for a return authorization number, describe the items being returned and the reason. All returned items must be shipped within fifteen (15) days of receipt. Items must be unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories. All orders filled correctly are subject to a 20% ($10.00 minimum) handling and restocking charge.

Customers are responsible for all shipping charges unless the cause for the return is a Micro Matic error. Shipping charges must be prepaid on all returned shipments. And for your protection, we recommend you insure all returned packages. Micro Matic is not responsible for return shipments that are lost, pilfered, or damaged.

Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% handling and restocking charge ($10.00 minimum charge). Heavy or oversize items shipped via truck are also subject to return freight charges.

Non-Returnable Products

Custom made, manufactured to order products cannot be returned for credit unless it is a Micro Matic error.

Refund Processing Time

Our warehouse and accounting staff work hard to process returns as quickly as possible. But processing returns, and posting refunds to credit card, can be complicated. Once returns are received, please allow 7 to 10 business days for a refund to be posted to your credit card.

Security & Privacy

Privacy Policy

We know that your privacy is very important to you. That is why protecting any personal information, such as your name, address, email address or phone number is of the utmost importance to Micro Matic and we value the trust in our relationship.

What information do we share and with whom?

MicroMatic.com does not rent or sell customer information to outside marketers or to anyone else.

At all times, we adhere to our strict standards for providing quality products and services, responding to your needs, and protecting Micro Matic customer information.

Our technology supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and then decoded when it gets to us.

If you supply us with your telephone number online you may receive telephone contact from us regarding your order.

TERMS OF USE

Copyrights

Copyright 2012 Micro Matic USA, Inc. All Rights Reserved. Viewing this Site creates a copy of Micro Matic materials in your computer's random access memory and/or in your hard drive and/or in your proxy server.

Use License

Micro Matic USA, Inc. grant you permission to view this Site and to print individual pages from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site.

Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. In addition, as a condition of your use of this Site, you represent and warrant to Micro Matic USA, Inc that you will not use this Site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site. Other than this agreement and agreements between you and Micro Matic USA, Inc. relating to the sale of products or services to you through this Site, Micro Matic USA, Inc. will not enter into any agreement with you or obligation to you through this Site and no attempt to create such an agreement or obligation will be effective.

Trademarks

The trademarks, service marks and logos (the "Trademarks") used and displayed on this Site are registered and unregistered Trademarks of Micro Matic USA, Inc. Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner. Micro Matic USA, Inc. aggressively enforces its intellectual property rights to the fullest extent of the law. The name of Micro Matic, Micro Matic logo or the other Micro Matic USA, Inc. formatives may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission from Micro Matic USA, Inc. prohibits use of Micro Matic logo as part of a link to or from any site unless establishment of such a link is approved in advance by Micro Matic USA, Inc. in writing. Fair use of Micro Matic USA, Inc. Trademarks requires proper acknowledgment. Other product and company names mentioned in this Site may be the Trademarks of their respective owners.

Product Orders

While we will use our best efforts to fulfill all orders, Micro Matic USA, Inc. cannot guarantee the availability of any particular product displayed on this Site. Micro Matic USA, Inc. reserves the right discontinue the sale of any product listed on this Site at any time without notice.

While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including product specifications. Micro Matic USA, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.

Contacting Us

If you have any questions about this agreement, please call us at +1 866 755-4477 or log on to Contact Us, or write us at:

Micro Matic USA, Inc.
Attention: Internet Customer Service
2386 Simon Court
Brooksville, FL 34604