If you have a temp of 38 (should be liq temp) than I would have to agree with John.
What is the distance of your coupler to the shank? This distance will determine the length of beer line required.
What type of system are you running - is it a converted fridge or freezer, or is it an over-the-counter kegerator? Is the tap in a tower or is it on the front of the unit?
What type of beer are you trying to pour?
No matter what - BLEED the pressure off the keg via the valve on the coupler (turn off the co2 or you'll have a serious mess).
Post your answers and myself and others can help you. Also, follow the 2 thermometer thing - 1 in a bottle or glass of water and another somewhere near the middle of the beer box.
I keep 5 thermo's in my unit - all from different manufactures on different walls of the beer box, with the last in a glass of water on the door shelve of my converted freezer. I do the door because its the warmest place in the unit (it does become a balancing act to ensure the beer doesn't freeze). I also have my temp set to 32 (with a Johnson Control) and I have beer flowing at 29.
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