outside flange
i need some info on how to repair a metroh8psskr(8 product h style tower).i get a call from a customer and when i look it seems that the outside flange is on backwards(concave side facing out), preventing the coupling nut from turning. nobody knows how it happened and for the life of me i cant figure out how someone could do this without the right tools.i clean this customer monthly and it is a recent development.any ideas would be a great help.i looked in the traing manual,website ,catologue and the tower itself but can't find the point of entry.
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