Just a thought. When was the last time the lines were cleaned? I know you said it had never even been plugged in, but if you have 12# of CO2 on the keg and it takes you a long time to pour a glass, either your beer line is too long, or your lines are clogged. Give them a once over for cleanliness and let us know the length of your tubing from the coupler to the tower.
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