Quote:
Originally Posted by Nickjc
Thanks Scott....
I understand there is a protocol...but this is not right...
A prodcut that Micromatic distributes FAILS out of the box and I am gettinng the run around....
All i am asking is someone to stand behind the product....fix this one or get me one that works...is this too much to ask...?
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Sorry for butting in, but this type of thing is a pet peeve of mine and I believe that Nick has some valid concerns.
I work in the procurement department, for a very large company. If something doesn't work correctly out of the box, I expect the supplier to make good on it, ASAP.
It appears as that he has taken the obvious steps. It's a refrigerator. Everyone knows how to work them. Plug it in, adjust the thermostat and it gets cold.
It may be something simple like a thermostat dial aligned incorrectly, or something equally as simple. If a brief phone call, with a knowledgeable customer service technician, can not get the issue resolved, then a new one should be shipped immediately.
In the original post, (concerning the keg), he's "waiting for it to come in"
What happens when it comes in?
Is it a special order keg?
Did he already lay out a deposit for the keg?
Can the retailer store the keg?
The "protocol" should be for MM, to provide the return shipping information, and arrange for the pick-up, and overnight delivery of the replacement unit.
JMHO