Quote:
Originally Posted by Scott Zuhse
Most certainly we are concerned with products failing and are apologetic as to any inconvenience. As you are probably aware, there is certain protocol that must be followed to handle claims such as yours.
I am confidant that you will be taken care of soon.
|
Thanks Scott....
Oh I have been taken care of....let's see....
TWO calls to the service center Fred Storch Inc. Bronx NY went unretruned today.....
I did get an email back from Greg in customer service...that was awesome....he referred me to the service center....WOW.....service center on a unit that failed out of the box....that do not call back....I am feeling grand right now...
I understand there is a protocol...but this is not right...
A prodcut that Micromatic distributes FAILS out of the box and I am gettinng the run around....
All i am asking is someone to stand behind the product....fix this one or get me one that works...is this too much to ask...?
ANY assistance that YOU can provide would be deeply appreciated...